Bouncing Around
7754255867

 

Frequently Asked Questions

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas outside of Reno/Sparks.

Q: Do you deliver to other cities?

A: Yes, but due to rising gas prices and the possible need for an extra truck and labor, travel fees vary.  Please call our office for an out-of-town delivery quote.

Q: Does the standard 4 hour rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 30 minutes to 3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before to confirm that someone will be at the party location to receive the delivery.

Q: We´ve rented some really dirty bounce houses from other companies in the past. Are they always that dirty?

A: NO. The bounce houses should be clean when they arrive. Bouncing Around cleans and disinfects after every rental. If you feel some area of the bounce house need more attention, our delivery team will be more than happy take care of it.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged, the unit will immediately deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first served so get your spot early in the day.

Q: What payments do you take?

A: Check, Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel or have paid the required deposit?

A: We understand that sometimes plans change.  Please check our policies page for details regarding our cancellation policy.

Q: Do you require a deposit?

A: Yes, all orders between $200-$300 require a $50 deposit. Orders $300+ require a $100 deposit.

All deposits are fully refundable if you cancel your order at least 7 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a credit with Bouncing Around that is good for 1 year and can be used on your next rental.  Cancellations with less than 2 days' notice will result in a surrender of the deposit. Or a $50 cancelation fee may be applied

Q: Which Inflatable is best for my party?
 

Units Kids ages 1-9 Kids Ages 10 And Up Weight Range Inflatable Foot Print
Standard Bounce Houses 5-8 4-6 500-800 Pounds 13x13 FT
Castle Slide Combo 6-8 4-7 600-900 Pounds 25x15 FT
Dream Castle Combo 6-8 4-7 600-900 Pounds 27X15 FT
4-1 Combo 6-8 4-7 600-900 Pounds 15X18 FT
Obstacle Combo 6-8 4-7 600-900 Pounds 15X20 FT
Pirate 5-1 Combo 6-8 4-7 600-900 Pounds 18X15 FT
Palm Tree 5-1 6-8 4-7 600-900 Pounds 27X15 FT
Adventure Balloon 5-8 4-6 500-800 Pounds 15X18 FT
Modular Slide Combo 5-8 4-6 500-800 Pounds 20X15 FT
Bungee Run 2 at a time 2 at a time 500-800 Pounds 12X33 FT
Bouncy Boxing Ring 2 at a time 2 at a time 500-800 Pounds 19X19 FT
Joust 2 at a time 2 at a time 500-800 Pounds 20X20 FT
Sumo Suits 2 at a time 2 at a time NA 14X14 FT
Lil Splash 5-8* 4-5 600-900 Pounds 14X20 FT
Wave Slip N slide 1 at a time 1 at a time 500-800 Pounds 11x35 FT
Velcro Wall 1 at a time 1 at a time 500-800 Pounds 12x21 FT
Mega 40 Foot Obstacle 2 at a time 2 at a time 600-900 Pounds 15x40 FT
Mega 60 Foot Obstacle 2 at a time 2 at a time 600-900 Pounds 15X60 FT
Ultimate 60 Foot Obstacle 2 at a time 2 at a time 600-900 Pounds 16x60 FT

A: Most of our jumps (all of our character jumps, for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure your preferred unit will fit. Jumps need room to be staked down, for the blower and can´t rub against walls or trees as this may damage the jump.  The sizes listed with each jump include the space needed for stakes, etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ wide access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room for setup.

Q: What surfaces do you set up on?

A: Grass setup is included in the price.  There is an additional $25 charge for setup on dirt, asphalt, or concrete because we use a tarp and sandbags to make sure the unit is weighted down and safe. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jump.

Q: Can we see a copy of your contract and safety rules?

A: Yes. A link will be provided on your receipt when you place your order.  If you'd like to review this information prior to placing your order, please contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If. however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower, etc., which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial all of our safety rules so that you can be the trained operator.

 

 

Still have a question? Call or Write: [Bouncehousereno@gmail.com]  [775.425.5867]